FAQ / Help

1. What makes EcoPaw products eco-friendly?
We use sustainable, biodegradable, and non-toxic materials to ensure our products are safe for pets and gentle on the planet.

2. Do you ship internationally?
Yes! We currently ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

3. How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–7 days depending on your location.

4. What is your return policy?
We want you and your pet to be happy! If you’re not satisfied, we accept returns within 7 days of purchase. See our Return Policy for details.

5. How does the 1% charity donation work?
EcoPaw donates 1% of every purchase to trusted environmental charities focused on saving the planet. Updates on donations are shared on our Our Impact page.

6. How can I contact you?
You can reach us anytime via our Contact Page or email us at ecopawusa@gmail.com .